FAQ

General
What is Clave?
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Clave is an easy-to-use non-custodial smart wallet powered by Account Abstraction and the hardware-level security elements (e.g., Secure Enclave, Android Trustzone, etc.) to simplify the on-chain experience for the next billions. By empowering users with a user-friendly and secure bridge to seamlessly integrate their assets into everyday life, Clave delivers a comprehensive fintech solution ensuring a holistic financial experience for all.

How can I use Clave?
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You can download Clave on the Google Store or Apple Store.

What is different between Clave and other wallets?
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Unlike other non-custodial EOA wallets, Clave is powered by Account Abstraction, enabling users to access programmable wallet usage and user-friendly recovery methods by removing seed phrases. Thanks to this technology, Clave users are able to have spending limits, signless transactions, and many more next-level on-chain experiences.

Which blockchains does Clave support?
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Clave is currently on the zkSync Era Mainnet.

What are the main features of Clave?
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Clave is a tool that allows everyone to manage their on-chain assets. You have full control over your money without any third-party components. You can swap, trade, or do any on-chain activity you want with your savings.

Is my Biometrics (face ID, fingerprint) held by Clave?
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Your Biometrics are stored in your device and never leave your device. No one, including Apple or Clave, can access your biometric data.

Are network fees on Clave free?
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Yes! We are sponsoring all your transactions on Clave. We aim to sponsor the network fees as much as we can, and our ultimate goal is to spare our users' spending fees on blockchain indefinitely.

How do I contact Clave whenever I need assistance?
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Do not hesitate to mail us via info@clave.team for corporate inquiries and marketing@clave.team for marketing purposes. You can also find us on our social media, including X, LinkedIn, Farcaster, Telegram, and Discord.

Technical
What is account abstraction?
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Account Abstraction is an improvement on Ethereum that enables smart contracts to be used as a wallet, bringing many new features such as batch transactions, sponsored transactions, and paymaster. We have a comprehensive guide for Account Abstraction written by our researcher if you would like to learn more about it.

What is Passkey?
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Passkeys are built on the WebAuthentication (or 'WebAuthn') standard, which uses public key cryptography. During account registration, the operating system creates a unique cryptographic key pair to associate with an account for the app or website. These keys are generated by the device, securely and uniquely, for every account.

How secure is Clave?
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Our contracts have been audited by sector pioneers, and you can find the report here. Our codes are also open source. You can always check them yourself.
I don’t see my seed phrases/private key, how can I see them?
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Clave utilizes Account Abstraction and passkeys; thus, you don’t need to remember seed phrases. Your seed phrase is encrypted in the secure enclave of your device. Clave takes advantage of Passkeys to interact with the secure enclave to sign transactions. This allows users to engage with contracts smoothly.

App Specific Questions
Can I import an existing wallet to Clave?
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Unfortunately, no. Since Clave is a smart contract wallet, it is not possible to import an existing wallet.

I accidentally sent my tokens to the wrong network, is it possible to recover?
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No, Clave only works on ZkSyncs Era Mainnet. Funds sent from other networks cannot be recovered, so always double-check before depositing.

How can I deposit into my Clave account?
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To make deposits into your Clave account more straightforward, we partnered with Layerswap. In the “Hub” menu of the app, enter “Deposit” then choose from which network you want to fund your account and send the fund to Deposit Address shown on the last page. Thanks to the collaboration between Clave and Layerswap, funding your wallet is this easy.

Why do I need a username, and can I use my username on other wallets?
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Your username is attached to your wallet address on Clave, so you don’t have to write a long address. Right now, you can only send using the username on Clave, but in the future, you are going to be able to use your Clave username as an ENS subdomain in every wallet.

I sent crypto to my Clave account, but I can’t see them, where are they?
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If the token you have sent is not one of the default tokens on Clave, you can manually add a custom token to your portfolio page. Go to My Portfolio, click Add Token and Add Manually, then enter the token’s contract address. Now you can see it on your balance. For more detailed information, you can check our guides here.

How will I recover my wallet if I lose access to my phone/wallet?
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Clave uses two different methods of backup; one is Passkey, and the other is Social Recovery. Passkey allows users to recover their wallets via iCloud or Google. Social Recovery makes it possible for users to add guardians and recover their wallets through them. Guardians might be your friends & family or another EOA wallet you have. We highly recommend adding at least one guardian to your account in case of losing your phone.

Others
Who is the team behind the Clave?
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Clave team members are experienced Web3 enthusiasts coming from different places across Europe. We are backed by industry pioneers and bring together their support with our ambition to provide a new dimension to the on-chain wallet experience. Check out our corporate values by clicking here.